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Our quality policy
Our quality policy
as a binding framework
Our quality policy is formulated by the managing director and shows our orientation with regard to quality. It contains key statements that are important for employees and other interested parties.
- Customer focus
- Continuous improvement
- Responsibility & trust
Understanding of quality
For us, quality means
Meeting the needs and requirements of our customers, insofar as they are economically feasible and ethically and socially justifiable. The requirements of other relevant interested parties are met as best as possible within the framework of legal regulations. We feel committed to the trust placed in us by our customers and other relevant interested parties and strive to live up to this trust in full.
1. Training and further education
The constant pursuit of the best possible training, further education, competence, and technical and practical expertise, so that we can offer our customers the best services at an international level.
2. Continuous improvement
The continuous improvement of our services through our QMS. Through our complaints and improvement management we achieve a continuous improvement in the effectiveness of our QMS and thus also an improvement in the satisfaction of our customers and other interested parties. Through the quality-conscious actions of our staff we ensure that we meet constantly growing requirements.
3. The success of our organisation
The success of our organisation. The effort we put into quality in our work decisively determines the reputation and success of our organisation.
4. Improving our performance
The improvement of our performance. In doing so we increase customer satisfaction, our efficiency, our position on the market and the security of our jobs.
5. Trusting cooperation
Trusting cooperation as a team, division of labour and collaboration. Together with all relevant parties we deliver even complex services that meet statutory and regulatory requirements as well as our customers' quality standards.
6. Staff involvement
Quality means competent and creative involvement of staff. Through appropriate qualification and a performance climate that fosters motivation, staff contribute creatively to developing and realising the culture and goals of our company.
Binding quality framework
Review, evaluation and goal orientation
The policy is reviewed annually for its suitability as part of the management review, continuously assessed for its adequacy, and sets a framework for evaluating our objectives.
Formulated by management
Our quality policy is formulated by the managing director and sets out the fundamental orientation with regard to our quality.
Significance for interested parties
It contains key statements that are important for employees, customers and other interested parties.
Annual management review
It is reviewed annually for its suitability, continuously assessed for its adequacy, and serves as a framework for evaluating our objectives.
Our work is characterised by
Values and features of our service
Our work combines human responsibility, professional competence, security and the continuous improvement of our services.
Humanity & competence
Humanity and professional competence, effectiveness and efficiency
Individuality & continuity
Individuality and continuity, transparency and clarity of our services
Flexibility & cooperation
Flexibility, communication and cooperation
Trust & security
Trust, confidentiality and partnership, security, continuous improvement and optimisation of our performance
For top management and the team this means
Putting quality consistently into practice
The following principles govern the planning, provision and further development of our services.
For us, certification of the QMS means the comprehensive integration of all external interfaces and all internal organisational areas into the existing QMS from both a quality and an economic perspective.
We undertake to provide the necessary means and resources so that every employee has the opportunity to represent the goals we have set with motivation and to face these challenges with commitment.
Customer focus
We deliver our services in close alignment with the individual needs of our customers.
Binding requirements
We strictly comply with the requirements specified by our customers within the scope of the agreements.
Flawless services
Drawing on the latest methods and the most up-to-date scientific findings, we make every effort to ensure flawless and safe services.
Further development of procedures
To secure the quality objectives set, we will continuously develop our procedures and offer services that meet customer needs.
Traceability
When delivering services we can ensure the traceability of the individual service components, including identification of the responsible units.
Flexibility
In providing and delivering services we respond flexibly to the needs of our customers.
Reliable implementation
The implementation of the QM policy set out here by management and all employees is the basis for reliable, error-free service provision and delivery at the highest level.
Preventive measures
An essential part of our QM policy is preventive measures to avoid errors, rather than correcting errors after the fact.
For us, certification of the QMS means the comprehensive integration of all external interfaces and all internal organisational areas into the existing QMS from both a quality and an economic perspective.
We undertake to provide the necessary means and resources so that every employee has the opportunity to represent the goals we have set with motivation and to face these challenges with commitment.
For top management and the team this means
Putting quality consistently into practice
The following principles govern the planning, provision and further development of our services.
Our headquarters are in Siegburg, and our focus is on the Cologne / Bonn / Rhein-Sieg region. Beyond that, we are active for you nationwide through our network of experienced security teams – talk to us about your location.
For us, certification of the QMS means the comprehensive integration of all external interfaces and all internal organisational areas into the existing QMS from both a quality and an economic perspective.
We undertake to provide the necessary means and resources so that every employee has the opportunity to represent the goals we have set with motivation and to face these challenges with commitment.
